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Development & Support Hours – Terms and Conditions
1. Service Description
Development and Support Hours are pre-paid blocks of technical services that can be used for website development, maintenance, bug fixes, feature enhancements, troubleshooting, consultation, and technical support. Hours are deducted from your purchased block as work is completed.
2. Available Packages
- 1 Hour Block – Quick fixes and minor updates
- 3 Hour Block – Small features and regular maintenance
- 5 Hour Block – Larger updates and comprehensive support
3. Payment and Purchase
3.1 All hour blocks must be purchased in advance and paid in full before work commences.
3.2 Payment is due immediately upon purchase and is non-refundable once processed.
3.3 Prices are subject to change without notice for future purchases.
4. Hour Allocation and Usage
4.1 Hours are allocated in minimum 15-minute increments, rounded up to the nearest quarter hour.
4.2 Time tracking begins when work commences and includes all development, testing, communication, and project management related to your requests.
4.3 Hours cannot be transferred between clients.
4.4 Detailed time logs will be provided showing work performed and time consumed.
5. Scope of Work
5.1 Services include but are not limited to:
- Website updates and modifications
- Bug fixes and troubleshooting
- Feature development and enhancements
- Technical consultation and advice
- Maintenance and optimization tasks
- Third-party integrations
5.2 Services exclude:
- Domain registration or hosting fees
- Third-party software licenses or subscriptions
- Services requiring specialized expertise outside our core competencies
6. Expiration and Validity
6.1 Purchased hours expire 12 months from the date of purchase.
6.2 No extensions will be granted beyond the expiration date.
6.3 Unused hours cannot be refunded after expiration.
7. Work Process and Timelines
7.1 Work requests must be submitted in writing via email.
7.2 We will provide estimated time requirements before commencing work where possible.
7.3 Urgent requests may be accommodated subject to availability and will incur priority handling.
7.4 Standard turnaround time is 3-5 business days for most requests, subject to complexity and current workload.
8. Refund Policy
8.1 Hour blocks are non-refundable once purchased.
8.2 Unused hours cannot be refunded or exchanged for cash.
8.3 In exceptional circumstances, unused hours may be transferred to alternative services at our sole discretion.
9. Limitations and Warranties
9.1 All work is provided “as is” without warranty of any kind.
9.2 We do not guarantee specific outcomes or results.
9.3 Our liability is limited to the value of hours purchased and used for the specific work in question.
9.4 Client is responsible for maintaining backups of their website and data.
10. Intellectual Property
10.1 All custom code and development work becomes the property of the client upon completion and payment.
10.2 We retain the right to use general methodologies, techniques, and non-proprietary knowledge gained during projects.
10.3 Client warrants they have the right to request modifications to all materials provided.
11. Communication and Support
11.1 Support is provided during standard business hours (Monday-Friday, 8 AM – 5 PM Central African Time).
11.2 Emergency support outside business hours may be available at premium rates subject to availability.
11.3 All communication regarding hour block usage should be directed via email.
12. Modifications and Cancellations
12.1 These terms may be updated at any time with notice to existing clients.
12.2 Work requests can be cancelled before commencement with no time deduction.
12.3 Work in progress cannot be cancelled without payment for time already invested.
13. Force Majeure
13.1 We are not liable for delays or inability to perform due to circumstances beyond our reasonable control.
13.2 Hour expiration dates will not be extended due to force majeure events.
14. Governing Law
14.1 These terms are governed by the laws of [Your Jurisdiction].
14.2 Any disputes will be resolved through binding arbitration or local courts as applicable.
15. Acceptance
By purchasing Development & Support Hours, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Last updated: 26 June 2025 For questions regarding these terms, please contact: support@veronicaclare.com