OUR
Website Accessibility Services – Terms and Conditions
1. Services Provided
1.1 Service Description
We provide website accessibility optimization services designed to improve compliance with Web Content Accessibility Guidelines (WCAG) 2.1 AA standards and applicable accessibility regulations. Our services include automated and manual testing, remediation recommendations, implementation of accessibility improvements, and ongoing monitoring.
1.2 Service Tiers
- Essential Accessibility ($145/month): 1.5 hours monthly service including automated scanning, priority fixes, and basic reporting
- Professional Accessibility ($195/month): All Essential features plus manual testing, form optimization, detailed reporting, and comprehensive support
- Premium Accessibility ($295/month): All Professional features plus 4 hours monthly work, same-day response, quarterly consultations, and strategic reporting
1.3 Service Limitations
Our services focus on technical accessibility improvements within our control. We cannot guarantee compliance with all accessibility requirements, as accessibility depends on content, third-party integrations, and ongoing website changes made by the client.
2. Client Responsibilities
2.1 Website Access
Client must provide necessary access to website backend, hosting account, and any required credentials to perform accessibility improvements.
2.2 Content Responsibility
Client is responsible for providing accurate alternative text descriptions, captions for videos, and accessibility-friendly content when requested.
2.3 Third-Party Integrations
Client acknowledges that third-party plugins, widgets, or integrations may affect website accessibility and are outside our direct control.
2.4 Backup Responsibility
While we take care when making changes, client is responsible for maintaining current website backups before any modifications.
3. Payment Terms
3.1 Billing
Services are billed monthly in advance. First payment is due upon service commencement, with subsequent payments due on the same calendar date each month.
3.2 Payment Methods
Payment must be made via credit card, bank transfer, or other approved payment methods. Automatic payment is required for ongoing service.
3.3 Late Payment
Services may be suspended if payment is more than 7 days overdue. A late fee of $25 may be applied to overdue accounts.
3.4 Price Changes
We reserve the right to modify pricing with 30 days written notice. Existing clients will be grandfathered at current rates for 6 months following any price increase.
4. Service Level Agreement
4.1 Response Times
- Essential: 48-hour response time for support requests
- Professional: 24-hour response time for support requests
- Premium: Same-day response time for urgent accessibility issues
4.2 Monthly Work Allocation
- Essential: 1.5 hours of accessibility work per month
- Professional: 2.5 hours of accessibility work per month
- Premium: 4 hours of accessibility work per month
4.3 Work Rollover
Unused monthly hours do not roll over to subsequent months. Each month’s allocation is independent.
5. Disclaimers and Limitations
5.1 Compliance Disclaimer
While we follow WCAG 2.1 AA guidelines and industry best practices, we cannot guarantee full legal compliance with all accessibility regulations. Accessibility requirements may vary by jurisdiction and continue to evolve.
5.2 No Legal Advice
We do not provide legal advice regarding accessibility compliance. Clients should consult with qualified legal counsel for legal compliance questions.
5.3 Third-Party Limitations
We are not responsible for accessibility issues caused by third-party services, plugins, or integrations that are outside our control.
5.4 Browser and Technology Changes
We cannot guarantee continued accessibility if browsers, assistive technologies, or web standards change in ways that affect previously implemented solutions.
6. Limitation of Liability
6.1 Service Limitations
Our total liability for any claims arising from our services shall not exceed the total amount paid by client in the 12 months preceding the claim.
6.2 Consequential Damages
We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
6.3 Legal Claims
We are not liable for any legal claims, lawsuits, or regulatory actions related to website accessibility. Client acknowledges that accessibility compliance involves ongoing effort and cannot be guaranteed through technical improvements alone.
7. Termination
7.1 Termination by Client
Client may terminate service at any time with 30 days written notice. No refunds will be provided for partial months of service.
7.2 Termination by Provider
We may terminate service immediately for non-payment, violation of terms, or if client’s website contains illegal content or activities.
7.3 Effect of Termination
Upon termination, client retains all accessibility improvements made to their website. We will provide final reporting and recommendations for ongoing maintenance.
8. Intellectual Property
8.1 Client Ownership
Client retains ownership of their website and all content. All accessibility improvements become part of client’s website.
8.2 Our Methods
We retain ownership of our methodologies, tools, and processes used to provide accessibility services.
8.3 Reporting
Reports and documentation provided to client may be used by client for their business purposes but may not be redistributed or resold.
9. Confidentiality
9.1 Client Information
We will maintain confidentiality of client’s website data, analytics, and business information accessed during service provision.
9.2 Industry Standards
We follow industry-standard security practices to protect client data and website access credentials.
9.3 Third-Party Tools
Some accessibility testing may require use of third-party tools. We will use reputable services and inform client of any data sharing requirements.
10. Force Majeure
We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or other unforeseeable circumstances.
11. Modifications to Terms
11.1 Term Updates
We may update these terms with 30 days written notice to reflect changes in our services, legal requirements, or business practices.
11.2 Continued Service
Continued use of our services after term modifications constitutes acceptance of the updated terms.
12. Governing Law and Disputes
12.1 Governing Law
These terms shall be governed by the laws of South Africa.
12.2 Dispute Resolution
Any disputes shall first be addressed through good faith negotiation. If resolution cannot be reached, disputes shall be resolved through binding arbitration in [YOUR JURISDICTION].
13. General Provisions
13.1 Entire Agreement
These terms constitute the entire agreement between parties regarding accessibility services and supersede all prior agreements or understandings.
13.2 Severability
If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.
13.3 Assignment
Client may not assign this agreement without our written consent. We may assign this agreement with reasonable notice to client.
13.4 Communication
All notices must be provided in writing via email or postal mail to the addresses on file.
Contact Information: Prickly Promotions cc t/a Veronica Clare – support@veronicaclare.com
By engaging our accessibility services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.